![]() ![]() Remember, the ones you mostly read about are the ones complaining, the happy ones don't write about the experience nearly as much. With that being said, the topper saved it for me personally, she loves it as is. ![]() My wife on the other hand threatens to cut me if I suggest a new bed. It's not as soft as I personally like, so I added a 3 inch Sleep on Latex soft topper. I've had my purple 4 for 2 years now and still love it. If Mattress firm isnt honoring, that's on mattress firm and I'd be willing to bet if he went to a different store, called corp, talked to a manager and showed them it was actually sagging, they would take action. Usually Purple is good at honoring their warranty as long as you have proof of said issue. On another note, we will be needing another mattress and I would legit like some suggestions from people who have moved on from purple.ĭon't run because of one person. I know there are people out there legitimately looking for this type of review information because nothing sucks more then spending thousands of dollars trying to put your health first, only to be let down by a company that wont stand behind their product within year one. If your product is made by you, why wouldn't you as a manufacturer want an opportunity to make it right for the customer so they can then tell others. They both will point at each other till you eventually get tired and quit. To top it off, if you purchase from mattress firm, purple will hide behind mattress firms warranty which they will not honor. You can't see it unless you put an object on top of it then its clearly noticeable. Noticing it transitions to back issues and then to not being able to even sleep. Over time me and my wife both noticed it. It seems the purple grid inside after a little bit of time slowly loses its ability to support. If you decide to get a purple 4 you will love it.only up till the product starts to break down. In the interest of time I figured I would give everybody the long and short of it. We purchased a purple hybrid 4 king size $3500. I'm sharing my experience in order to help the next guy.
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